FAQS

We dispatch all our gift boxes via a DHL Next Day Delivery service. 

You can select your preferred delivery date using the calendar on the product page. Deliveries are carried out by DHL and will be made between 1-2 working days of the date selected on the calendar. 

Please be aware: this DHL service is 95% guaranteed to arrive on your chosen delivery date, the next day after dispatch. However, due to factors outside our control, there is a small chance that delivery may arrive a day later than expected.

There is a surcharge of £3 for Saturday delivery. This will be automatically added to your cart if you select a Saturday delivery date on the calendar.  

Please review our FAQs and Shipping Policy below for further details. 

 

• We dispatch all our gift boxes via a DHL Next Day Delivery service. 
• You can select your preferred delivery date using the calendar on the product page. Deliveries are carried out by DHL and will be made between 1-2 working days of the date selected on the calendar. 
• This DHL service is 95% guaranteed to arrive on the next day after dispatch. However, due to factors outside our control, there is a small chance that delivery may arrive a day later than expected. 
• If you are sending a Palette gift box for a special occasion or you would like it to be delivered on a specific date please email us at info@palettegiftbox.co.uk along with your order number and we will endeavour to meet your request. We will always do our best to send your order on your preferred date, although we cannot guarantee.  If we can accommodate your requested date, we highly recommend you upgrade your delivery option to our AM delivery service which costs £9.99 and ensures it will be sent via a DHL next working day Pre 12 service. This option can be selected at checkout.  
• There are no deliveries available on Sundays or Mondays. 
• Please note: It is the obligation of the customer to ensure the recipient's delivery address is correct AND a valid contact number is provided for each order. If the delivery driver is unable to gain access or an answer at the delivery address please be aware this may result in the consignment being returned to the DHL delivery depot. It is then the customer's responsibility to arrange collection. Failure to provide the correct delivery details or contact details may result in incorrectly delivered or undelivered goods, which Palette would not be responsible for.
• Please be aware, during peak times, such as Christmas, DHL will experience slighter longer than normal delivery timeframes.
• Once your gift box has been dispatched you will receive a shipping confirmation email which will include a tracking number for your gift box. Wherever possible, and in the majority of cases, we expect your delivery to arrive Next Day, after dispatch.
• The cost of standard delivery is £6.99 for all UK deliveries excluding Zone C Scotland postcodes*, the Highlands & Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly. *Zone C postcodes include a select number of postcodes in Scotland: KW, IV, AB, PH, PA. Please note we can deliver to Zone C postcodes however there will be a delivery charge of £14.99. Please select the appropriate shipping option at checkout.

At the moment we can deliver to addresses across mainland UK excluding the Highlands & Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly.

PLEASE NOTE: *Zone C postcodes include a select number of postcodes in Scotland: KW, IV, AB, PH, PA. Please note we can deliver to Zone C postcodes however there will be a delivery charge of £14.99. Please select the appropriate shipping option at checkout.

If you'd like to treat someone to a palette gift box who lives somewhere we do not deliver to at present, please email us at info@palettegiftbox.co.uk to see if we might be able to help! 

Please be aware that we cannot be responsible for orders left with the reception desk after they are delivered.

If there are any special delivery instructions please add them to the space provided in 'Your Cart'.

A valid contact number must be provided when placing an order, in order that the courier/driver can contact the recipient if required.

In the event the recipient does not answer the call, the delivery will automatically be left in a safe place or, if available, at the reception or concierge desk.

Valid contact details (a phone number and email address) must be provided when placing an order with us, in order that the courier/driver can contact the reciepent if requried, eg if there is an issue with finding the address/ property.

Unfortunately we can accept no liability arising out of failure to contact a customer, where the contact details were not supplied, invalid or incorrect.

While we can't guarantee delivery on a specific day, you are welcome to email us at info@palettegiftbox.co.uk along with your order number to request a preferred delivery date. We will always endeavour to fulfil your request, but please be aware we cannot guarantee. Orders will be delivered within 1-2 working days of the date selected on the calendar.

We do not deliver on Weekends or Mondays. 

Please note: It is the obligation of the customer to ensure the recipient's delivery address is correct. Failure to provide the correct delivery details may result in incorrectly delivered or undelivered goods.